What is Seller Feedback?
Amazon Seller Feedback is a system that allows Amazon customers to access information about previous buyers’ experiences with different sellers. It acts as a report card for each seller, indicating the quality of the customer experience they provide. It is measured on a scale of 1 to 5 stars, with 5 stars being the highest rating.
When customers make a purchase from a seller, they have 90 days after their purchase to submit feedback. Amazon asks customers questions about their experience with the seller’s approach to shipping, customer service, and the general experience of buying from the seller. It’s important to note that seller feedback is not related to the quality of the product itself, but rather the service provided by the seller.
Seller feedback is public, which means that customers can view your rating to evaluate whether or not they want to purchase from you. This makes it an important factor in an Amazon customer’s buying decision, especially for high-value products with a lot of competition. Furthermore, Amazon’s algorithms take your seller feedback score into consideration when deciding where to place your products in search results.
In summary, Amazon Seller Feedback is a system that allows customers to provide feedback on their experience with the seller, including shipping, customer service, and general buying experience. It is a public rating, which can affect a customer’s decision to purchase from you, and also affects your product placement in Amazon search results. Product reviews, on the other hand, are related to the quality of the product itself and are located on the product details page.
Is seller Feedback the same thing as product reviews?
It’s important to differentiate Amazon Seller Feedback from Amazon Product Reviews. Product reviews are related to the actual product you’re selling and are located on the product details page on Amazon. These reviews are meant to express what customers liked and disliked about the product in order to help prospective customers make informed decisions. Customers can only leave one review/rating per product unless the older review gets deleted.