We strive to provide excellent customer service and one way we can achieve this is by ensuring timely responses to our clients. While we understand that some requests may require more time for research and completion, it is important that, at the very least, we acknowledge receipt of the client’s email within 24 hours. This includes letting them know that we are working on their request and providing them with an estimated timeline for completion.
In situations where multiple team members are copied on an email and it is not clear who should respond, please take the time to collaborate and determine the appropriate course of action. By working together and communicating effectively, we can ensure that our clients’ needs are met in a timely and efficient manner. Thank you for your hard work and dedication to providing exceptional customer service.
